GENERAL
For over a decade, MODALO products have stood for the highest quality workmanship and outstanding product design worldwide. Whether for beginners, passionate watch collectors or as a special gift for watch lovers - as one of the leading manufacturers of high-quality watch winders, exclusive watch boxes and elegant watch cases, MODALO offers storage solutions for the sophisticated enjoyment of time.
MODALO watch winders impress with their individual design variety: whether classic or modern, luxurious or puristic. Precisely crafted, whether in a satin-matt aluminium case, high-gloss wood design or fashionable leather - MODALO watch winders are the first choice for discerning watch owners when it comes to optimum presentation and preserving the value of high-quality automatic watches.
Compositions of exquisite materials such as genuine mother-of-pearl, Macassar wood, carbon or black glass in combination with innovative technologies and intelligent functions, such as individually programmable watch holders, powerful and durable motors, intuitive operation by rotary control or touch and adherence to the "12 o'clock position" during rest periods, offer customised solutions for discerning watch owners.
Please contact service@modalo.com . We will then get back to you with the nearest dealer options.
MODALO watch winders have been developed for all standard automatic watches and cover a wide range of watches. Heavy watches weighing up to 400 grams are wound reliably and gently by our powerful MODALO motors. Our innovative MV4 watch inserts cover watches with a diameter of up to 60 mm and strap lengths between 15 - 21 cm. We also offer separately available watch inserts designed for particularly small wrists.
The setting of the watch winder depends on the requirements of the movement/calibre installed in the watch. Depending on the model, the direction of rotation (Direction) and revolutions (TPD) must be observed so that the watch is wound correctly. You can find out which settings are recommended for your watch on our ‘TPD database’ page. If your watch is not listed, we recommend the 900 TPD setting with left-right rotation.
MODALO grants a manufacturer's warranty of 24 months on all products. MODALO Service is also there for you after this period.
If you encounter unexpected problems when operating your watch winder, please go through the individual steps in the enclosed operating instructions. Please also note that the watch winder does not work continuously and that pauses lasting several hours are sometimes part of the programme. If you still have problems, please contact us so that we can help you with your problem.
RETURNS
All items can be returned within 14 days of receipt. You have the right to open the packaging to inspect your goods. However, the products must be returned unused and with all original packaging in perfect condition. You will receive a refund for the value of the returned item(s) within 7 to 14 days of returning the item(s). We are authorised to withhold the refund until we have received the goods back.
Please do not return an item without contacting us first. In order to process a return, we require the completed returns form and proof of purchase. Please contact our customer service team to find out whether a free return label will be provided in your case. To avoid transport damage and long processing times, the consignment should be sent in the same packaging as when the goods were received.
We will inform you automatically about the current processing status and ask for your patience. Depending on the country of delivery, we usually need between 2 - 7 working days to complete processing. If you have any further questions, please contact us.
ORDER & DISPATCH
We usually dispatch the order on the next working day. Delivery within Germany takes place within 2-3 working days. You will receive a tracking number with the dispatch confirmation, which you can use to track the shipment status. If there is a major delay in delivery, please contact us.
You will receive a message from us with the current processing status. You can also view the status and tracking information in the login area. If the delivery times for your country differ significantly, please contact us.
We will provide the tracking information by e-mail and in the login area after the goods have left our warehouse.
Please contact service@modalo.com with the article details so that we can resolve your request quickly.
The shipping costs are displayed in the shopping basket as soon as you have selected your items and your destination country. From an order value of €59, we ship free of charge within Germany.